Customer Satisfaction Assessment

Our customers’ opinions and satisfaction are among the most important factors for Exal’s management.

Every six months, measurement is carried out through an interview-based survey with the contract’s key stakeholders, as well as with all end-user clients.

Daily, various methods are used for real-time verification and monitoring, with reports and charts that support quick decision-making and service improvements.

The most important survey is conducted table by table, day by day, by our unit managers.